Refund and Return Policy for EXPERIENCED
Effective Date: March 21, 2025

At EXPERIENCED, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund process. Please read our policy below for full details on how returns and refunds are handled.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The product must be in its original condition, unused, and in the original packaging.
  • All accessories, tags, and documentation that came with the product must be included with the return.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@experienced.wiki or call +44 7873 79697 within 30 days of receiving your order. Please include your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization and instructions on how to send the item back.

  3. Shipping the Return: Pack the item securely in its original packaging, along with any accompanying accessories and documents, and send it to the address provided. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

  4. Processing Time: After we receive the returned item, we will process the return and issue a refund within 7-10 business days. You will receive an email confirmation once the return is processed.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If your return is approved, we will issue a refund to the original payment method used during the purchase. Please note:

  • Shipping Fees: Shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.
  • Refund Method: Refunds will be processed through the original payment method, and the processing time may vary depending on your bank or payment provider.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, we will cover the return shipping costs and provide a full refund or exchange. Please contact our customer service team immediately at contact@experienced.wiki with details about the issue, and we will assist you in resolving the matter as quickly as possible.

5. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Products that have been worn or used.
  • Products without the original packaging or accessories.
  • Gift cards or other non-returnable items specified at the time of purchase.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different product, please follow the return process for a refund and place a new order for the desired item.

7. Contact Us

If you have any questions about our return or refund policy or need assistance with a return, please don’t hesitate to contact us: